At Muse Beauty, we take great pride in the quality and craftsmanship of our products. Your satisfaction is important to us!

If you are not completely happy with your purchase, we’re here to help.

Returns

• We accept returns of unused, unopened products in their original packaging within 14 days of delivery.
• To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging.
• Items that have been used, washed, or altered are not eligible for return.

How to Initiate a Return

• Please email us at  shopmusebeautys@gmail.com with your order number, reason for return, and photos if necessary.
• Our team will review your request and provide you with return instructions within 2-3 business days.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original method of payment within 7-10 business days.
• Shipping charges are non-refundable.

Damaged or Defective Products

• If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at shopmusebeautys@gmail.com with photos of the item and packaging.
• We will replace the item or offer a full refund (including shipping costs).

Non-Returnable Items

• For hygiene and safety reasons, used brushes, tools, or accessories are non-returnable unless defective.
• Limited edition or promotional items may also not be eligible for return unless defective.

Exchanges

• We currently do not offer exchanges. If you would like a different product, please initiate a return and place a new order separately.

Questions?

If you have any questions about your return, refund, or your order, please contact us at shopmusebeautys@gmail.com — we’re happy to assist you!